Fact Sheet
Description: Discover® Financial Services (DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has grown to become one of the largest card issuers in the United States, with more than 50 million cardmembers. It is also a leader in payments processing as one of only two credit card issuers with its own U.S. payments network and the only issuer whose wholly-owned network operations include both credit and debit functionality.
Web site: www.discoverfinancial.com
Employees: Approximately 14,000
Leadership: Dennis D. Dammerman, Chairman of the Board
David W. Nelms, Chief Executive Officer
Roger C. Hochschild, President and Chief Operating Officer
U.S. Card Business: The U.S. sector of the DFS card business operates a number of consumer and business credit cards, which are founded on a commitment to helping cardmembers earn more meaningful rewards, quickly and easily, while giving them more choices and control over their credit. DFS is one of the largest card issuers in the United States with more than 50 million cardmembers.

Offerings include
  • Discover® MoreSM Card
  • Discover® MotivaSM Card
  • Discover® Open RoadSM Card
  • Miles by Discover® Card
  • Discover® Business Card
  • Discover® Business Miles Card and Discover® Gift Cards.
  • (Visit www.discovercard.com)
U.S. Payments Business: Discover Network's payments business includes two networks: Discover Network (www.discovernetwork.com), a comprehensive payments network that supports multiple card products, issuers and processors, and one of the leading ATM/debit networks, PULSE (www.pulse-eft.com). Together, these two networks support billions of financial transactions each year.

Discover Network, a business unit of Discover Financial Services, is a comprehensive and secure payments network. Discover Network markets and supports a full range of credit, debit and prepaid cards, including the Discover Card. Discover Network also provides customer-centric tools and programs designed to help issuers, acquirers, and merchants drive loyalty, increase transaction volume and run their business more effectively, with streamlined efficiencies. Connecting to millions of merchants in more than 30 countries and territories, Discover Network cards are increasingly becoming a leading payments choice for purchases made around the world. Discover Network's straightforward, collaborative, "roll-up-your sleeves" approach combined with its brand-driven economics provide a fresh new brand choice for issuers, acquirers and merchants that want to reach more customers more profitably.

Discover® Bank: As part of its U.S. card sector, DFS has two banking affiliates in the United States: Discover Bank and Bank of New Castle. The company issues U.S. Discover Cards through Discover Bank, which is a Delaware corporation. Bank of New Castle activities are primarily limited to credit card operations. (Visit www.discoverbank.com)
International: Our international credit card-issuing business - Goldfish® - differs from our U.S. card business in that it operates on third-party payment scheme networks, and is a member of the MasterCard® and Visa® networks.
Business Locations
Discover Financial Services PULSE Network Goldfish
  • Arizona:
  • Phoenix
  • Delaware:
  • Dover, New Castle, Greenwood
  • Illinois:
  • Riverwoods
  • Ohio:
  • New Albany
  • Tennessee:
  • Memphis
  • Utah:
  • Salt Lake City, Sandy, West Valley
  • Texas:
  • Houston
  • Wisconsin:
  • Brown Deer
  • United Kingdom:
  • London, England
  • Glasgow, Scotland
Awards & Recognition
#1 in Customer Loyalty: Discover Card ranked #1 in customer loyalty among leading credit card brands according to the 2007 Brand Keys Customer Loyalty Engagement Index report. Discover Card has won the credit card category for 10 years in a row.


#1 Web Site in Overall Satisfaction and Experience for Prospective Customers: Discovercard.com was ranked #1 in overall customer satisfaction and experience among prospective customers according to a 2007 study by Keynote® Systems, The Mobile & Internet Performance AuthoritySM.


A Leader in Credit Card Safety: Discover Card is ranked a leader in overall fraud safety, as well as fraud prevention, fraud detection and fraud resolution among the largest credit card companies by Javelin Strategy & Research in its 2007 report.


Excellence in Technology: Discover Financial Services has been recognized by CIO magazine with a 2007 CIO100 Award as one of the top 100 organizations that exemplify operational and strategic excellence in information technology. The CIO 100 award is presented annually by the magazine to recognize outstanding innovation and measurable business impact.


Great place to work: IDG’s Computerworld selected Discover Financial Services as one of the top workplaces for information technology professionals in for the fifth year in a row. Discover is ranked 45th on the 2007 Computerworld Best Places to Work in IT list.


Technology Innovation: Discover's technology department ranked in the top 200 of America's most innovative companies on the 2006 InformationWeek 500 list. For 18 years, InformationWeek has tracked technology practices by documenting the business-technology strategies, investments and administrative practices of America's best-known companies.


Winner of World Class Customer Satisfaction Award: Discover Financial Services received the 2006 World Class Customer Satisfaction Award for call center satisfaction as measured by Service Quality Measurement Group, Inc.
Media Relations: Phone: 1-224-405-1747
E-mail: mediarelations@discoverfinancial.com
Javelin Strategy & Research Brand Keys Keynote® The Internet Performance Authority